9bdb Privacy Policy

1 Introduction and Scope

9bdb website (9bdb.cam) is a trusted online gaming and betting platform in Bangladesh. When you use our platform, you agree to the terms described in this privacy policy. This policy explains how your personal information is collected, processed, stored, and protected.

This privacy policy applies to all services and products on the 9bdb website. We may update this policy from time to time, and in the event of changes we will post a notice on the platform. Continued use of the platform after an update will be considered as your acceptance of the new terms.

2 Information We Collect

We collect various types of information in order to provide safe and proper services on the 9bdb platform. Details are outlined below:

2.1 Personally Identifiable Information

• Full name and national identity card number (where applicable)
• Date of birth (for age verification)
• Valid email address
• Residential address
• Preferred language and communication channel

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account number (for transactions)
• Deposit and withdrawal history
• Transaction date and amount

2.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Cookie and session data
• Activity logs on the platform

2.4 Gaming Information

• Gaming history and betting patterns
• Bonus and promotion usage information
• VIP level and rewards history

3 How We Collect Information

We collect your information in several ways:

• Direct collection: Information you provide during registration, login, and account updates.
• Automatic collection: Technical data collected through our servers and cookie systems.
• From third parties: Payment processors (bKash, Nagad, Rocket) may share information related to transaction verification.
• Identity verification: Information is confirmed through identity verification services where applicable.

We never collect sensitive personal information without your consent, and it is against our policy to collect information from persons under 18 years of age.

4 Purpose of Using Information

9bdb uses your personal information for the following purposes:

4.1 Service Operations

• Ensuring account creation and management
• Processing deposits and withdrawals
• Providing bonus and promotion related services
• Managing customer support and 24/7 live chat service

4.2 Security and Compliance

• Fraud detection and prevention
• Age verification and ensuring responsible gaming
• Complying with Anti-Money Laundering (AML) regulations
• Protecting account security

4.3 Improvement and Personalization

• Improving platform services and user experience
• Suggesting games and offers based on your preferences
• Testing and developing new features

4.4 Communication

• Sending important account notifications
• Informing you of promotional offers with your consent
• Sending security-related alerts

5 Disclosure and Sharing of Information

9bdb does not sell your personal information to third parties. However, information may be shared in certain circumstances:

5.1 Service Providers

We work with trusted partners for payment processing (bKash, Nagad, Rocket), technical infrastructure, and customer support. These partners are given only the information necessary for their designated tasks and are required to comply with our privacy standards.

5.2 Legal Obligations

We may be required to disclose information to authorities in response to a court order, government directive, or lawful investigation. In such disclosures we always comply with applicable law.

5.3 Business Transfers

If 9bdb undergoes a merger, acquisition, or sale of assets, user information may be transferred. In such cases we will notify you in advance.

6 Data Protection and Security Measures

9bdb adopts industry-standard technical and organizational measures to protect your information:

6.1 Technical Protection

• SSL Encryption: All our web traffic is protected by TLS/SSL encryption.
• Data Encryption: Stored sensitive information is protected using strong encryption methods.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and security systems.
• Regular Security Audits: Our systems undergo regular security reviews.

6.2 Organizational Measures

• Only authorized personnel can access personal information
• All staff are trained on data protection
• Strict internal policies are maintained for data processing

However, complete security on the internet cannot be guaranteed. We take every precaution, but you are also responsible for keeping your account password confidential.

7 Cookie Policy

The 9bdb website uses cookies to improve your experience. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential cookies: Essential for login sessions and security — these cannot be disabled.
• Functional cookies: Remember your preferences and language settings.
• Analytics cookies: We use these to analyze platform usage.
• Marketing cookies: Used to show promotional content based on your preferences.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to stop working.

8 Data Retention Period

We retain your personal information only for as long as it is necessary:

• Active account: All information is retained while your account is active.
• After account closure: Information required to meet legal obligations is kept for the minimum necessary period.
• Transaction records: Retained for the period specified under financial regulatory requirements.
• Disputed information: Retained until the dispute is resolved.

Once the specified period has ended, we securely delete or anonymize the information.

9 Your Rights

As a 9bdb user, you have the following rights regarding your own information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: You may request deletion of your information under certain conditions.
• Right to restrict processing: You may object to the processing of your information in certain circumstances.
• Right to data portability: You may request a copy of your information.
• Right to withdraw consent: You may withdraw consent given for marketing communications at any time.

To exercise these rights, contact us by email at [email protected]. We will process your request within a reasonable time.

10 Privacy of Minors

9bdb strictly prohibits the use of the platform by persons under 21 years of age. We do not knowingly collect any personal information from minors.

If we are informed that a minor has registered on our platform, we will immediately close that account and delete the collected information. If parents are concerned about their child's information, please contact [email protected].

11 Third-Party Links and Services

The 9bdb platform may integrate third-party services such as payment gateways and game providers. These third parties have their own privacy policies which may differ from ours.

We are not responsible for the privacy practices of these third parties. It is therefore advisable to read their own privacy policies before using these services.

12 International Data Transfers

9bdb may use servers and technical infrastructure located in various countries. As a result, your data may be processed or stored outside Bangladesh.

For such international transfers, we ensure that adequate data protection measures are in place in the destination country, or we adopt appropriate contractual safeguards. Our aim is always to maintain the standards described in this policy.

13 Policy Changes

9bdb reserves the right to update this privacy policy at any time. In the event of changes:

• The updated policy will be published on this page.
• The "Last Updated" date will change.
• For significant changes, we will notify you by email or through the platform.

Continued use of the platform after changes will be considered as your acceptance of the updated policy. We recommend that you review this page periodically.

14 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy or your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the website

We will carefully consider all your requests and respond within a reasonable time. Our dedicated Bengali-speaking support team is always here for you.